Time Marches On...
It's been several months since I added on to this part of the blog. Work has been really busy! I've got the paper monster back and he's managed to barf all over my desk again. Sometimes, there just doesn't seem to be enough hours in the day. The phone has been really busy and I wish my desk could look like a couple of my coworkers. It's amazing! It has to be the phones that make the difference. Some days I feel like the ringing is constant and I don't feel like I've accomplished much at all. I'm the only one that seems to need to work any OT and that makes me feel bad. I know I can't have become incompetent and unorganized--it must just be the work distribution. I just know it drives me crazy at times.
Some of the people that had been working on our floor moved to another location. Talk about busy!! It got much quieter in our area after they moved out but, strangely, I'm still getting calls for them that I have to transfer. In fact, I'm getting calls for a LOT of people that I've never heard of... Someone said they felt that's because our 800# is listed on the website and everyone is just calling the Customer Service number. Well, I believe it!
I've also been getting a bunch of wrong numbers lately. I have no idea what that's about--maybe it's the phase of the moon. Of course, the boiler room calls are easy to recognize as are the telemarketers. What I really enjoy are the people who call in who are "working so closely" with the person they're looking for that they totally butcher the person's name. Sometimes, the butchering of the name is so bad I can hardly figure out who they're calling for!
Then there's the people whose call rolls from another area because no one was there to answer it and when you answer they say they're "holding" for so-and-so. Mmm-hmmm...yeah, right. Kinda hard to be holding when I'm the first one that's answered the phone. Maybe they don't realize that I can tell that by the coding that shows on my phone.
I think my favorites, though, are the ones that call in and want to talk to a sales person about buying some of our product. Now, you do remember that we're a poultry processor, right? ...specifically, chicken. That's all we sell...although we do have different areas of sales depending on the type of processing--commodity sales, foodservice sales, retail sales, etc. I must get one of these calls several times a week:
"I want to talk to someone in sales."
"What type of product are you looking for?"
"Chicken..."
Now, at this point, you can't laugh. That wouldn't be cool, believe me! The next step, of course, is to gently ask them which area of sales they're interested in. Most people that call in know which area of sales they're after and they'll ask for that area or the person's name they're wanting to speak with. It's the hesitant ones that usually say chicken.
That's just a little taste of what happens with the phones but it will give you an idea of the kind of thing that goes on. I really love what I do--even if it does drive me crazy at times. Where else could I enjoy such entertainment without having to pay for it?? My brokers think I'm crazy, too, but that's a story for another time. So, until then, enjoy your life and laugh a lot!!
Some of the people that had been working on our floor moved to another location. Talk about busy!! It got much quieter in our area after they moved out but, strangely, I'm still getting calls for them that I have to transfer. In fact, I'm getting calls for a LOT of people that I've never heard of... Someone said they felt that's because our 800# is listed on the website and everyone is just calling the Customer Service number. Well, I believe it!
I've also been getting a bunch of wrong numbers lately. I have no idea what that's about--maybe it's the phase of the moon. Of course, the boiler room calls are easy to recognize as are the telemarketers. What I really enjoy are the people who call in who are "working so closely" with the person they're looking for that they totally butcher the person's name. Sometimes, the butchering of the name is so bad I can hardly figure out who they're calling for!
Then there's the people whose call rolls from another area because no one was there to answer it and when you answer they say they're "holding" for so-and-so. Mmm-hmmm...yeah, right. Kinda hard to be holding when I'm the first one that's answered the phone. Maybe they don't realize that I can tell that by the coding that shows on my phone.
I think my favorites, though, are the ones that call in and want to talk to a sales person about buying some of our product. Now, you do remember that we're a poultry processor, right? ...specifically, chicken. That's all we sell...although we do have different areas of sales depending on the type of processing--commodity sales, foodservice sales, retail sales, etc. I must get one of these calls several times a week:
"I want to talk to someone in sales."
"What type of product are you looking for?"
"Chicken..."
Now, at this point, you can't laugh. That wouldn't be cool, believe me! The next step, of course, is to gently ask them which area of sales they're interested in. Most people that call in know which area of sales they're after and they'll ask for that area or the person's name they're wanting to speak with. It's the hesitant ones that usually say chicken.
That's just a little taste of what happens with the phones but it will give you an idea of the kind of thing that goes on. I really love what I do--even if it does drive me crazy at times. Where else could I enjoy such entertainment without having to pay for it?? My brokers think I'm crazy, too, but that's a story for another time. So, until then, enjoy your life and laugh a lot!!
posted by Schuetzela | 10:26 PM
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